In the rush to adopt AI, most companies make a fatal mistake: they buy a generic solution. They purchase a “best practice” framework, hire a vendor, and hope it fits. The result? A bland, under-seasoned, “one-size-fits-all” system that bores your customers, frustrates your team, and fails to deliver on its promises. Let me explain why this is happening—and why the only way out is true empathy. The Nursing Home Meal Problem AI is often like a meal in a nursing…
